Our Values and Approach
Our beliefs
At Monash IVF, we’re committed to exceptional service in all areas of our organisation.
We believe in:
- putting our patients and their individual needs first. Our primary goal is providing world-class patient care
- providing comprehensive and compassionate care across the medical and emotional aspects of fertility
- making decisions in the very best interests of our patients
Patient care teams
We’re one of the best-known fertility providers in Australia because we offer our patients the best of both worlds: personalised care and access to world-class fertility treatment.
Each of our patients is looked after by a primary fertility care team. This ensures you have consistent points of contact throughout your fertility journey—experts who know you and your story.
Your care team includes:
- your fertility specialist
- your primary fertility nurse
- a clinical administrative assistant
- a financial advisor
So when you pick up the phone, you can be sure the voice on the other end is a friendly and familiar one. You won’t have to explain your situation all over again. Your team work together to manage every aspect of your care. They’re there to hold your hand through the challenging times, and to cheer for your each and every success.
And if you need a little extra support, your team can put you in touch with our empathetic counsellors.
We’re here for you—day in, day out.
A personalised approach
At Monash IVF, we customise every treatment plan to our patient’s individual needs. There’s no one-size-fits-all in our approach—and there never will be.
We recommend the best treatment option for you based on specific factors including:
- your test results
- your age
- your medical history
- previous fertility treatment
- personal preferences (this is an important one!)
Working together
We believe that expertise should be shared - and that there’s no such thing as a solo win.
Our fertility specialists collaborate on treatment approaches and new ways of getting the best results. We review complex fertility cases as a team, ensuring these patients receive the accumulated expertise of our top fertility specialists.
Because they work together to continually build their knowledge, our fertility experts can provide world-class patient care.
That’s the Monash IVF difference.
Each of our gorgeous offices are newly built or remodelled. You can expect a warm and inviting atmosphere that’s both professional and discreet. Our clinics feature the latest cutting-edge technology and are accredited by the Reproductive Technology Accreditation Committee (RTAC).
Start your fertility journey
Wherever you are on your journey, one of our supportive nurse enquiry team can help you understand your options and take the next step. These conversations are free and informative.